Refund policy

RETURNS & EXCHANGES

All our jewellery and leather goods have a one-year warranty. We are happy to provide cleaning service free-of-charge. Repairs are subject to product defect only (replacement of gemstones/pearls and re-plating are also excluded) and do not cover mishandling. Shipping will be borne by the customer.

All sales are final. Once an order has been placed on our website, we are unable to modify or cancel the order for any reason. After the product is shipped, exchanges or returns are only accepted under the following conditions:

  • Items are incorrect, defective, or damaged in shipment
  • Items are in resalable conditions with its original packaging with all tags intact, and accompanied by a copy of the original invoice
  • Items have not been used, worn, washed or altered. Clothing, notwithstanding incorrect, but worn will not be accepted
  • Notification of request needs to be made within 5 days of receipt of goods. Email us with your original order details as well as a reason as to why you wish to return or exchange your purchase. Please include photos and images to support your claim
  • Returned items need to be shipped within 10 days of receipt of goods
  • Returned shipping cost and charges will be borne by the customer

Sale items are not eligible for return, refund, nor exchange. When purchasing a SALE item, the customer is aware that the goods cannot be returned or exchanged.

How to return your item

To apply for exchange/return, please follow the following steps. Please contact our customer service team and ensure that you receive the confirmation from us (we will provide you the shipping address, form, and return number) every time before starting returns.

  • Email us at care@d41universe.com with your original order details as well as a reason as to why you wish to return or exchange your purchase. Please include photos and images to support your claim
  • Print out and fill in the details in the Return/Exchange Form along with the printed copy of invoice along with your parcel
  • Once parcel is shipped, please provide us with a tracking number
  • Upon receipt of the goods, our team will access the items and if deemed in good order, we will contact you for the exchange or refund

Return shipping must be pre-paid via a traceable method. Please note that we cannot be responsible for the package if it is lost or damaged in the shipment. In such an event, returns and exchanges will be forfeited.

We reserve the right to reject any returns and refuse a refund if the items do not comply with our policy. In this instance, you may choose to have the items sent back to your original shipping address at your own expense.

Refunds

Exchanges and refunds will only be processed once return orders have been received.

You may choose to have your items replaced with the same, exchanged for another item, or receive a refund.

Exchanges are only applicable for item of the same or a higher price only. When there is a price difference, we will contact you for an alternative payment method to settle the variance.

Refunds are in the form of store credits. You have 120 days to utilise the credits. We regrettably do not offer cash refunds.

Please note that exchanges are subject to the availability of inventory.  In the event the product is no longer available, we will offer a refund to your original payment method.

Disclaimer: Please note that the refund amount will be calculated based on the currency exchange rate applicable on the date of the refund, not the date of the original order payment. This may result in a difference in the amount received due to fluctuations in currency exchange rates. 

If you have placed an order on an item that, for any reason, cannot be delivered, we will promptly refund you your money.