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DELIVERY

Our products are handcrafted, made-to-order by our local garment and accessories artisans. Unless stated otherwise, each piece takes about 10-25 working days to produce and we will dispatch them within the next working day.

• Clothes: 10-15 days
• Bags: 10-25 days
• Jewelry: ready for dispatch (each item is one-of-a-kind; we currently do not accept pre-orders)

Depending on availability, we may be able to deliver your order earlier. For pre-orders or custom orders, if you need your items sooner than stated, please let us know (include your order number) and we will try our best to accommodate.  

During high seasons, deliveries may be longer. Our shipping times may also vary depending on your location, but we strive to get your order to you as quickly as possible. We will do our best to ensure original estimated timings are met. However, we cannot be held responsible for delays caused by third parties, bad weather conditions, or events outside of our control.

Shipping

Thailand: FREE standard shipping (delivery 3-7 days from shipping confirm date)

International: (Bags) FREE standard shipping / (Others) THB800 international flat rate (delivery usually between 7-14 working days from shipping confirmation date)

We provide full information on the nature and material of each of our products. It is the responsibility of the buyer to the ascertain whether the item fulfils the legal requirements for importation in their home country. 

Please ensure correct shipping address is provided. We are not responsible for packages lost or damaged in transit.

Shipping Countries

We currently ship to the following countries:

• USA
• Europe: France, Germany, Spain, The Netherlands, UK
• Middle East: UAE, Saudi Arabia, Oman
• Asia: China, Hong Kong, Indonesia, Japan, Singapore, South Korea, Taiwan, Thailand, The Philippines, Vietnam
• Australia

If your country is not listed above, please contact us via the Contact Us page or by email at care@d41universe.com.

Custom Duties & Import Taxes

Shipments outside of Thailand may be subject to import duties and taxes, depending on your location. Regrettably we are not able to cover taxes and duties, as this will be the buyer's responsibility. 

In some cases, clearance and customs procedures in importing country can sometimes cause delays beyond our original delivery estimates.